Refund & Cancellation Policy

Last updated: July 18, 2026

1. Overview

Ilmorix Technologies Pvt. Ltd. sells cloud software subscriptions for Bepaar Khata and Dine by Bepaar. This Refund Policy applies to purchases made directly through our website or authorized sales channels unless a separate written agreement specifies different terms.

2. Subscription model

Bepaar Khata and Dine by Bepaar are typically offered on recurring monthly or annual subscription plans. By subscribing, you authorize Ilmorix Technologies Pvt. Ltd. to charge the applicable fees at the start of each billing cycle until you cancel.

3. Free trials

• When a free trial is offered, you will not be charged until the trial period ends
• Cancel before the trial expires to avoid conversion to a paid subscription
• Trial eligibility, duration, and included features may vary by plan or promotion
• One trial per organization or account may apply unless otherwise stated

4. Cancellations

You may cancel your subscription at any time through:

• Your account billing settings within Bepaar Khata or Dine by Bepaar
• Email request to support@bepaarapp.com
• Contacting our sales or support team via the Contact page

Cancellation stops future renewals. Access generally continues until the end of the current paid billing period unless otherwise specified in your plan or agreement.

5. Refund eligibility

5.1 Standard subscriptions

Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or explicitly stated below.

5.2 Money-back guarantee (if applicable)

If your plan or promotional offer includes a money-back guarantee, you may request a full refund within the stated guarantee window (commonly 7–14 days from initial purchase) provided that:

• The request is your first paid subscription for that product and organization
• You have not materially violated our Terms & Conditions
• The refund request is submitted in writing to support@bepaarapp.com

5.3 Duplicate or erroneous charges

If you were charged in error or billed twice for the same period, contact us within 30 days. Verified duplicate charges will be refunded in full.

5.4 Service unavailability

If a prolonged outage caused by Ilmorix Technologies Pvt. Ltd. prevents meaningful use of a paid subscription, we may, at our discretion, issue a pro-rata credit or refund for the affected period after investigation.

5.5 Enterprise and custom agreements

Customers with signed enterprise contracts, annual prepay agreements, or custom order forms are subject to the refund and termination terms in those documents, which supersede this policy where they conflict.

6. Non-refundable items

• Partial months or unused time after cancellation mid-cycle (unless required by law)
• Setup fees, onboarding, training, or professional services once delivered
• Third-party fees, taxes, payment gateway charges, or currency conversion costs
• Add-ons or modules purchased separately unless covered by a guarantee
• Accounts terminated for violation of Terms & Conditions or acceptable use policies

7. Refund process

To request a refund:

• Email support@bepaarapp.com with your account email, organization name, product (Bepaar Khata or Dine by Bepaar), invoice or transaction reference, and reason for the request
• Our team will review eligibility and respond within 5–7 business days
• Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider

8. Plan downgrades and upgrades

• Upgrades: may take effect immediately with prorated charges for the remainder of the billing cycle
• Downgrades: typically apply at the next renewal date; no partial refunds for unused features on higher tiers unless stated otherwise

9. Chargebacks

Please contact Ilmorix Technologies Pvt. Ltd. before initiating a chargeback. Unauthorized chargebacks may result in account suspension while the dispute is investigated. We will cooperate with payment providers to resolve legitimate billing issues promptly.

10. Data after cancellation

After cancellation, you may export your data during any remaining access period according to product capabilities. We may delete or archive account data after a defined retention window as described in our Privacy Policy and applicable agreements.

11. Changes to this policy

Ilmorix Technologies Pvt. Ltd. may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

12. Contact

Ilmorix Technologies Pvt. Ltd.
Brand: BepaarApp · Products: Bepaar Khata · Dine by Bepaar
Support: support@bepaarapp.com
Sales: sales@bepaarapp.com